Corporate Responsibility and Sustainable Development

Sustainable development and the continuous pursuit of "responsible entrepreneurship" are a strategic orientation and commitment of the Quest Group and its subsidiaries, who aim in value creation for all our stakeholders, our market, our country.

Provided our leading position in the Greek ICT industry, for more than 40 years we are playing a critical role in the dissemination of new digital technologies by everyone, without exceptions, actively contributing at the prosperity of our society and the improvement of the standard of living.

We are seeking continuously to improve our Corporate Governance model, improve our working environment and support our employees’ development. We have set as priority the reduction of our environmental footprint, supporting the community’s efforts to cope with the climate crisis.

Our ESG Strategy 2022 - 2025+

Info Quest Technologies as an important subsidiary of Quest Holdings, participated in the formation of the new Sustainable Development Strategy of Quest Group and committed itself to goals concerning the Environment, Society, Corporate Governance and Sustainable Products that are related to its activity, contributing to the achievement of the Group’s goals. The long-term ESG goals have as implementation horizon the year 2025+ (2030/2050 for the environmental goals). The goals have been allocated per year, so that there are systematic monitoring and improvement actions, where required.

Environment

1	Reduce Scope 1, 2 absolute emissions by 40% by 2030 and Climate Neutral by 2050^*

2	Promote circular economy and eliminate avoidable waste by 2025

Our People

3	Maintain LTIF below 2.3 and TRIR below 1.2 for the Group’s employees by 2030

4	10% increase in employees’ training hours by 2025

5	Build an inclusive culture and act as an ambassador of diversity and equity to empower our people to excel by 2025

Responsible Business

6	Best effort to maintain zero data breach incidents by 2025

7	Link 15% of variable pay elements (annual bonus) of Group’s and main subsidiaries CEOs with ESG targets by 2025

8	Incorporate ESG criteria into our supplier assessments by 2025^**

Sustainable Products

9	>6% of revenue from sustainable products and services by 2025

10	>50% increase in Green ΜW installed base by 2025

* Base year 2021 (1.5oC scenario). Carbon neutrality by 2050 refers to scope 1 & 2 emissions, taking into account the maturity of technological advancements. The target will be revised in 2030.
** For equal performance suppliers with higher ESG scores will be preferred.

See Video

Our progress

2022 Highlights

3X increase in turnover in 5 years
0 (Zero) incidents/complaints on matters of corruption, unfair competition, anti-competitive behaviour, anti-trust and monopoly practices.
> 8.300 employee training hours
32% of our employees are women
4th place in the “Best Workplace” List for our working Environment

ECOVADIS Silver Certification for our Sustainability Strategy ( among 5% of our sector globally)
12% reduction of indirect Greenhouse Gas emissions (Scope 2)
Payment of an extraordinary allowance of €739,468 to 367 employees for financial support (88% of the total employees)

Sustainability Report

With the aim of continuous improvement, accountability and with responsibility towards our stakeholders and society, since 2014 we are issuing a Sustainability Report and publishing our progress in Sustainable Development issues, by setting goals, establishing performance indicators and implementing actions.

Our Sustainability Report is prepared in accordance with the GRI Standards (GRI Standards 2021 (“with reference to”), the AA1000AP (2018) Standard and is based on the 17 UN Global Sustainable Development Goals and the 10 UN Global Compact Principles for the Human Rights . External Assurance of selective indicators is carried out by an independent external body [TÜV HELLAS (TÜV NORD)].

Έκθεση Βιώσιμης Ανάπτυξης Info Quest Technologies 2021

Sustainability Report (FlipingBook)

Summary of 2022 Sustainability Report

Our Sustainability Report is part of
the Quest Group 2022 Sustainability Report:

Award EcoVadis Gold

Ecovadis Gold Certification in 2023

In 2023, our company received the particularly high distinction Gold Award from EcoVadis, during its second evaluation, presenting significant progress compared to last year's Silver distinction and significantly improved performance in all thematic areas. EcoVadis rates more than 100.000 companies, in 175+ countries, in 200+ industries, by assessing companies' policies and actions as well as their published reporting related to the environment, labor and human rights, ethics and sustainable procurement.

With our performance, we are in the TOP 2% of companies rated by EcoVadis in the Wholesale of computers, computer peripheral equipment and software industry and in the TOP 3% of all rated Companies.

Diamond category in the Forbes "ESG Transparency Index" list.

In May 2023, our company was included in the "ESG Transparency Index" list in the Diamond category (2nd level), published in Forbes Magazine.

The list highlights among the largest 100 companies in Greece (by 2021 revenue as reported by ICAP Crif) the pioneers of Greek business in terms of the level of transparency in Environmental, Social & Governance (ESG) issues. It was published in Forbes magazine (May 2023) while the methodology and evaluation was carried out by EY and Net Analytics.

Of the 100 companies, 18 were rated Platinum, 24 Diamond, 10 Gold, 3 Silver, 4 Bronze, while 34 companies were in the last tier, Commencing the ESG journey.

Diamond Level

Award EcoVadis Silver

Ecovadis Silver Certification in 2022

During 2022 our Company received the Silver Medal form EcoVadis, the world’s largest and most trusted provider of business sustainability ratings. EcoVadis rates more than 100.000 companies, in 175+ countries, in 200+ industries. The EcoVadis methodology framework assesses companies' policies and actions as well as their published reporting related to the environment, labor and human rights, ethics and sustainable procurement.

With our performance, we are in the top 5% of companies rated by EcoVadis in the Wholesale of computers, computer peripheral equipment and software industry.

Supporting the Environment

Environmental protection and the reduction of our environmental footprint are a compass for our operation. We have undertaken specific commitments in order to respond to the new challenges, the new regulatory requirements, such as those of the New National Climate Law, to set a good example for the companies in the sector, to respond to the demands of our stakeholders for greener operation, but above all to contribute to the achievement of the national goals.

Our Group Environmental goal:
40% reduction in direct and indirect emissions by 2030 and climate neutrality in 2050

After a study regarding the impacts of our activity was carried out, specific fields were highlighted, on which we focus, proceeding to take actions, following the direction of Measurement - Targeting - Reduction.

Reduction of Greenhouse Gas Emissions ( GHG Protocol Scope 1,2)
Reduction of Electric Energy Consumption
Gradual replacement of our company fleet with hybrid / electric cars
Improve recycling procedures

Support paperless office working environment
Support circular economy principles and design relevant services
Invest further in Sustainable products that support our customers to improve their environmental impact.

Greenhouse gas emissions

At Info Quest Technologies, monitoring, recording and reducing greenhouse gas emissions is a systematic process. Ιn 2022 we assigned a specialized in the environment external partner to measure direct and indirect greenhouse gas emissions (Scope 1 & 2), according to the requirements of the GHG Protocol standard and we assigned another external partner, certified by the Ministry of the Environment, to verify the data, in accordance with the requirements of the new national Climate Law. The verification was contacted in accordance with the ISO 14063-3:2019 protocol.

Corporate Social Responsibility

Quality Education – Digital Skills

Digital Skills, Coding and Innovation

We participate in the Group’s program ”Mind the Code” that gives scholarships to young people to learn coding ant the opportunity to join the Group’s Companies
We support initiatives that improve young entrepreneurship, digital skills and innovation, such us IT Pro | Dev Connections, το CodeBiz, MS Azure Bootcamp, κetc.
By linking quality education to full-time work, we are constantly working with Higher Education Institutions, and we offer students internships and practice opportunities

We support schools and organizations offering ITPCs and IT equipment.
In 2020, we supported the operation of the Innovation Center created by Cisco in Thessaloniki, with 17 workstations for the operation of the training room. When conditions allow, the Cisco Innovation Center will act as a vehicle for disseminating innovative ideas and initiatives.

National Youth Informatics Team Support We support, over time

We support, over time, as a sponsor the National Youth Informatics Team and we are the exclusive sponsor of the Greek Olympic Team of Girls .

Entrepreneurship and Career Panorama

We systematically participate as a Sponsor in the "Panorama of Entrepreneurship and Career" and organize “Business Days”, actively contributing to the very important initiative of connecting the business with the educational community.

«Quest PC Assembly» Program

For 15 consecutive years, we organized the "Assembling the Quest Computer" program, the only program available in Greece for the hosting of pupils of public and private schools in the Quest computer production and distribution center. The aim of the program was to offer high school students a substantial experience of familiarity with the PC Components, a presentation of modern technology trends and a first acquaintance with a structured corporate environment and executives with experience and ability to communicate their knowledge and encourage innovation. Every year more than 350 students participated in the program. The program is completed

Fighting poverty, hunger and inequalities

We systematically supports the work of the Organizations "The Smile of the Child", "Make a Wish", “Diazoma”, "The Center for Reception and Solidarity of the Municipality of Athens" (KYADA), as well as the "Mother" Children's Protection Center of Attica with a Charity Bazaar organized by the employees.

Support our Society to overcome large scale emergency needs

The Quest Group and its Companies, as active members of our society, are "present" in dealing with large-scale emergency needs, such as the support of fire or flood victims, etc.. It is worth mentioning that regarding the support of refugees from Ukraine, beyond from financial assistance, Ukrainian Citizens where given the option if they wish to work in the companies of the Group.

In 2022, the Quest Group, taking into account the extremely increased cost of living, a result of geopolitical issues, cost of energy and inflation, and the great impact on the daily life of citizens, proceeded with an extraordinary financial aid of €1.4 million to the lowest paid employees of the Group's companies.

Supporting Society in dealing with Covid-19 Pandemic

In 2020, the Quest Group, as an active member of our society and with great empathy, stood by the collective effort of our country to respond to the effects of the pandemic. Info Quest Technologies actively participated in all the initiatives of the Group, which focused mainly on the field of education and the fundamental priority to continue the educational process, in the provision of technological equipment to critical bodies.

Distance education - Total Group Donation over € 400,000:

Significant donation to the Ministry of Education and Religions, offering 1,018 iPad 4G to meet the needs of primary schools in distance education, along with training and support services for teaching staff, who were invited to use this technology, bringing Public Education in contact with Apple's innovative digital learning curriculum.

Health Units (Donations over € 100,000):
Provision of state-of-the-art IT equipment to the National Organization of Public Health (EODY) - 120 laptops and desktops and 15 multifunction machines in order to meet its demanding work.
Provision of 2 high oxygen flow devices (respirators) at the "Attikon" hospital
Provision of 5 special screens in the hospital "I Pammakaristos", in order to monitor the recovery of patients.

Sponsorship to the "Greece 2021" Commission

In 2020, the Group responded to the request of the Committee "Greece 2021", supporting with free distribution of IT equipment worth over € 100,000 the work of the Committee.

Sustainability Reports 2014 - 2021

For more information, please visit https://www.quest.gr/el/corporate-social-responsibility/sustainable-development