Support Services

With 37 years of experience in providing technical support services, today we offer the most comprehensive and high-quality technical and general support services in the Greek market.

Our services in the field of systems and technology infrastructure cover all the needs of individual consumers, small offices and small to medium-sized businesses, as well as the needs of large businesses or organizations with multiple branches and a large number of users.

Staging

 

We offer operating system installation and application configuration services for laptop & desktop computers, mobile devices, POS etc. according to the needs, the quality standards and the time schedule of our partner or customer.

Software Installation

 

We offer application installation services, personalized menu creation and instruction manuals, according to the needs, the quality standards and the time schedule of our partner or customer.

On call support

 

This service includes direct troubleshooting, either remotely, through the use of specific applications, or onsite. For example, this type of support can be used to resolve problems like PC, screen, printer, or scanner malfunctions, as well as operating system issues (Windows, MacOS), network issues, PC and peripherals installations, Windows upgrades / installations, home wireless network security and so on.

Our services are available throughout Greece by Info Quest Technologies & its authorized partners.

Charges: Support services are paid on an hourly basis, based on the hours spent by our specialized personnel on the customer's premises, or based on a previous agreement. The hourly rate depends on the personnel's expertise (hardware technician, network technician, system Engineer).

Note: For this service, there is no commitment pertaining to the call-to-repair response time. If your needs dictate a limited response and repair time, please ask to be informed about the SLAs offered by Info Quest Technologies.

Service Level Agreements - SLLAs

 

We offer a wide range of specialized support contracts covering multiple third-party IT and telecommunication solutions, networks, operating systems and call centers, with nation-wide coverage and an option for 24x7 support.

For more information: tel. 0030 211 999 1200, fax: 0030 211 999 1447, e-mail: qservices@quest.gr

image

 

Roll Out Services

 

We offer a hardware provision and installation service for specific recipients throughout Greece, according to the needs, the quality standards and the time schedule of our partner or customer.

Comprehensive Logistics Support

 

We offer a comprehensive supplies management service for specific projects, according to the needs, the quality standards and the time schedule of our partner or customer.